Terms Policy
Terms & Conditions
BOOKING / QUOTE
The initial quote has been based on the script and information provided by you at the time. If no script is supplied, my quote can only be based on the anticipated duration of a voiceover. I reserve the right to revise the original quote as required, should the final script be longer or shorter than expected.
Any supplemental material supplied beyond the original scope of the project after the initial go-ahead will be chargeable.
The pronunciation of any brand names, acronyms, abbreviations or industry-specific terms your script may contain should be spelled out clearly before recording commences. If no instructions have been given and what we record is 'wrong', then extra fees may be incurred for the re-recording time.
If a test read is requested prior to recording, you acknowledge that this cannot be used unless paid for. Use of a test read without payment will be considered a copyright breach.
PAYMENTS
The customer assumes responsibility to pay the agreed price which is due according to the payment terms stated in the quote.
All prices are Net prices, which means that all additional charges like VAT, customs and other charges imposed by a third party shall be borne by the customer.
Not until the recording is paid in full shall the customer obtain the permanent usage rights. Non-payment may result in the interdiction of the usage rights.
CANCELLATIONS AND BOOKING FEES
If the customer cancels an order after it has been initiated, Tik-Tak Audio is entitled to charge a recording fee. The fee cannot be higher than the value of the order.
If a live session or a voice artist booking is cancelled less than 1 working day before it was due to take place, Tik-Tak Audio is entitled to charge a booking fee. The fee cannot be higher than the value of the order.
DELAYS
Tik-Tak Audio takes pride in delivering quickly and before our customers’ deadline, and 95% of our orders are delivered on time. However, it is inevitable that a few orders are delayed. In such cases we always strive to be creative and find an alternative solution which will satisfy the customer.
The customer may not claim damage caused by delay for late deliveries or services.
RE-RECORDINGS
Errors made by Tik-Tak Audio and their suppliers must be amended without further cost to the customer.
Errors can be: reading errors, pronunciation errors (despite supplied pronunciation aid), failure to adhere to the style indicated by the customer. Errors in post-production work, such as file splitting, file naming etc., are also the responsibility of Tik-Tak Audio.
Retakes resulting from mistakes in the provided script and alterations or additions made to the script after the recording will incur an additional charge, depending on the work involved in re-recording. Minor revisions are usually charged at 50% of the initial rate, while more substantial script changes may be regarded as a new project and priced accordingly. You will be notified of the relevant costs prior to re-recording.
After the final approval of audio, any script revisions will be regarded and billed as a new project.
Retakes and text amendments will be accepted up to 1 month after delivery.